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Automatic

Run the troubleshooting script from the Breeze agent directory:

Code Block
# cd /opt/breeze-agent/ # ./troubleshoot.sh

1. Open command-line (Win+R → cmd)

2. Run the troubleshooting script from the Breeze agent directory:

Code Block
C:\> cd C:\Program Files\Breeze\ C:\Program Files\Breeze> troubleshoot.bat

Note
If you do not have the troubleshoot script file in the Breeze agent directory, please update Breeze agent to the last version from Cloudaware Admin Console.

...

Check the log file/var/log/breeze-agent.loglog for errors. It should be empty if everything is working as expected.
If the log file is empty, set the value of “log_level” "log_level" parameter in the agent config file to“1”to “1” to increase the output verbosity level of Breeze agent
1. cd /opt/breeze/agent/etc
2. openopen agent.confconf file and edit the value of “log_level” ''log_level'' parameter as follows
  "log_level" : "1"
3. run Breeze agent manually or wait for cronjob
  NOTEIf
  Note
  If the agent runs manually, the log data will be printed to STDOUT. If the agent runs by the cronjob, the log data will be printed to log file (/var/log/breeze-agent.log).
Verify that the Breeze server is responding:
1. telnet breeze-server.cloudaware.com 443
2. curl -vv https://breeze-server.cloudaware.com
  
  Note
  NOTEtelnet will
  telnet will only work when direct internet connection is used. If you have proxy connection, please use curl.

Check the log filefile C:\Program Files\Breeze\agent.loglog for errors. It should be empty if everything is working as expected.
If the log file is empty, set the value of “log_level” "log_level" parameter in the agent config file to “1”"1" to increase the output verbosity level of Breeze agent:
1. go to the agent config directorydirectory C:\Program Files\Breeze\etc
2. openopen agent.confconf file and edit the value of “log"log_level” level" parameter as follows
  "log_level" : "1"
3. run Breeze agent manually from Task Scheduler or wait for scheduled task and then check the log file (C:\Program Files\Breeze\agent.log).
Verify that the Breeze server is responding:
1. CMD
  telnet breeze-server.cloudaware.com 443
2. PowerShell
  Launch PowerShell from theStartthe Start menu or presspress Win+RR and type “"PowerShell”". Then run the following command:
  Code Block
  [System.Net.WebRequest]::Create("https://breeze-server.cloudaware.com/").GetResponse() | select StatusCode,StatusDescription,ResponseUri | fl
  Tip
  NOTEThis
  This is a single line command. If the server is reachable, the result will be as shown below:
  
  RESPOND:
  
  StatusCode : OK
  StatusDescription : OK
  ResponseUri : https://breeze-server.cloudaware.com/