Question: Does the agent need 'root' access?
Answer: No, read only, It is a scheduled task running every 15 mins. All the plugins Breeze uses are cryptographically signed.
Question: Is it secure? Where data is sent to?
Answer: All your infrastructure is hosted by force.com.
Question: I installed Breeze on my instances but don't see the data in CMDB yet. How long it may take?
Answer: Initial import of data can take up to several hours.
Question: Do you update Breeze?
Answer: Yes, two cases: 1) planned roll-out you will be notified about. 2) if you request an additional functionality.
Question: Can I specify what plugins the Breeze agent runs?
Answer: Sure. Nothing but the approved plugins will be executed on a machine.
Question: Do I need to re-install Breeze if I need to refresh a couple my instances with the image of one of the existing ones?
Answer: No, you can bake the Breeze agent into this AMI so that you don’t need to install it from scratch on an instance you will spin.
Question: Can the agent be installed on a physical (on-prem) server?
Answer: Yes, but the machine should have outbound access to Breeze server. In order to connect to anything internal such as vCenter or AD or SCCM, Breeze agent acts as a local collector and then transmits the data into CMDB.
Question: As MSP, we would like to have ours and the customer’s environments split in Cloudaware. Is it possible?
Answer: Yes, each Breeze agent is associated with different set of credentials.
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