...
2.4. In the field 'Fields' a list of fields separated by line break sign (\n). This is the list of API Name fields that will be transmitted into a description of the incident in PagerDuty. If you add “-” in this field, it won't be added into a description of the incident (e.g. - Id - will exclude 'Record ID').
Click Save.
3. Set up the workflow rule with outbound messages for creating incidents in PagerDuty:
...
3.2. In the Quick Find box start typing workflows to select Workflows & Approvals → Workflow Rules → New Rule:
...
3.3. Select the object for the rule to be applied to and click Next.
3.4. Add Rule Name (1), set Evaluation Criteria(2) and Rule Criteria(3). Add Filter Logic if necessary. Click Save & Next.
...
In this example, we set up incidents creation for the object 'AWS EC2 Instance Status Event'. Every time any AWS EC2 Instance's status is changed, Cloudaware triggers a workflow rule to take into action creating a new incident in PagerDuty.
3.5. Add Workflow Action → New Outbound Message:
...
3.6. Fill out your Outbound Message details. Endpoint URL can be copied from PagerDuty Notification integration you set up in Cloudaware before (e.g. https://inbound-dot-cloudaware-vm.appspot.com/inbound-message/pager-duty/{key}). Select Available Fields to be displayed in a PagerDuty incident. Click Save.
...
3.7. Review the workflow and click Done.
...