...
Answer: It may take up to 12 hours for the backup job to activate your account if you’re just getting started with CloudAwareCloudaware.
Question: Will backed up instances be rebooted?
Answer: No. CloudAware Cloudaware backup method uses no-reboot option and is able to backup even Windows machines properly without a reboot.
...
Question: I use software based RAID across multiple EBS volumes attached to an instance. Will CloudAware Will Cloudaware backup work in this environment?
Answer: No, Cloudaware Cloudaware does not support logical disks that span multiple EBS volumes. While the backup might work, we cannot guarantee that it will work every time. We recommend using IOPS optimized volumes instead of striping software raid arrays.
...
Answer: Backups are maintained according retention policy regardless whether the original EC2 or RDS instance still exists. In addition CloudAware addition Cloudaware maintains full EC2 and RDS instance records details in its CMDB even after instance has been terminated from AWS.
...
Question: What happens to backups if I unsubscribe from CloudAwareCloudaware?
Answer: You will continue to own all backup media, nothing will be deleted but new backups will be not be created. Also backups that are to be deleted in the future due to expiration will not be deleted. CloudAware Cloudaware maintains all data inside tags. You will be able to correlate which AMIs belong to what instances and which RDS snapshots belong to which RDS instances using tags.
...