Troubleshooting the Breeze agent proceeds in the following ways for:
Table of Contents
Automatic
Linux
Run the troubleshooting script from the Breeze agent directory:
| Code Block |
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# cd /opt/breeze-agent/ # ./troubleshoot.sh |
Windows
1. Open command-line (Win+R → cmd)
2. Run the troubleshooting script from the Breeze agent directory:
| Code Block |
|---|
C:\> cd C:\Program Files\Breeze\
C:\Program Files\Breeze> troubleshoot.bat |
| Note |
|---|
If you do not have the troubleshoot script file in the Breeze agent directory, please update Breeze agent to the |
...
latest version from Cloudaware Admin Console. |
Manual
Linux
1. Check the log file /var/log/breeze-agent.log for errors. It should be empty if everything is working as expected.
2. If the log file is empty, set the value of "log_level" parameter in the agent config file
...
to "1" to increase the output verbosity level of Breeze agent
a. cd /opt/breeze/agent/etc
b. open agent.conf file and edit the value of ''log_level'' parameter as follows
...
: "log_level"
...
:
...
"1"
c. run Breeze agent manually or wait for cronjob
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If the agent runs manually, the log data will be printed to STDOUT. If the agent runs by the
...
cron job, the log data will be printed to the log file (/var/log/breeze-agent.log).
3. Verify that the Breeze server is responding:
a. telnet breeze-server.cloudaware.com 443
b. curl -v https://breeze-server.cloudaware.com
...
telnet will only work when direct internet connection is used. If you have proxy connection, please use curl.
Windows
1. Check the log file C:\Program Files\Breeze\agent.log for errors. It should be empty if everything is working as expected.
2. If the log file is empty, set the value of "log_level" parameter in the agent config file to "1" to increase the output verbosity level of Breeze agent:
a. go to the agent config directory C:\Program Files\Breeze\etc
b. open agent.conf file and edit the value of "log_level" parameter as follows
...
: "log_level"
...
:
...
"1"
c. run Breeze agent manually from Task Scheduler or wait for scheduled task
...
, then check the log file (C:\Program Files\Breeze\agent.log).
3. Verify that the Breeze server is responding:
CMD
Code Block telnet breeze-server.cloudaware.com 443PowerShell
Launch PowerShell from the Start menu or press Win+R and type "PowerShell". Then run the following command:
Code Block [System.Net.WebRequest]::Create("https://breeze-server.cloudaware.com/").GetResponse() | select StatusCode,StatusDescription,ResponseUri | flTip This is a single line command. If the server is reachable, the result will be as shown below:
RESPOND:
StatusCode : OK
StatusDescription : OK
ResponseUri : https://breeze-server.cloudaware.com/