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This article instructs you on how to configure Atlassian’s Connector fo Salesforce&Jira app in JIRA in order to associate CIs and your Jira tickets. |
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11. Under CONFIGURATION go to Bindings. Click +Add Binding.
Project: select JIRA Project to attach the connection.
Connection: select
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11.1. Select your JIRA Project and the connection created before. Click Add.
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11.2. Skip the message 'Create Default Mappings to Salesforce Case' clicking Cancel.
11.3. Locate the created binding in the list → click Mapping. Click +Add Entity Mapping.Issue Type: select
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Select the issue type that will be used for your JIRA-Salesforce Connector configuration
Salesforce Object: select the object
and the Salesforce object. Click Add.IMPORTANT:
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Create a mapping for each issue type/Salesforce object that will be in use for this configuration in your JIRA. Foe example, if you create 4 Salesforce objects and plan on tracking Service requests and Incidents, create 8 mappings based on JIRA Issue Type-Salesforce Object relation (see below).
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11.4. Locate the a mapping in question in the list → click Mappings to configure field the fields mapping.
Connect Set up mappings between Jira Field and Salesforce Object for every object to create associations.
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Click +Add to save the mapping pair → click Save.
Samples of Jira Field-Salesforce Object connections:
AWS | Azure | GCP |
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AWS Account: Object Identifier - Account ID | Azure Subscription: Object Identifier - Subscription ID | Google Project: Object Identifier - Project ID |
AWS EC2 instance: Object Identifier - Instance ID | Azure Virtual Machine: Object Identifier - VM ID | Google GCE Instance: Object Identifier - Google ID |
Click +Add to save the mapping pair → click Save.
Testing
1. Create a ticket, check test ticket.
2. Check the panel on the right → click Associations.
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3. Click Associate.
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4. Select the object in ‘Object 'Object Identifier' field and pick the existing a CI in 'Salesforce Object' field.Click Associate.
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ATTENTION: Object Type should be selected manually!