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This article instructs you on how to configure Atlassian’s Connector fo Salesforce&Jira app in JIRA in order to associate CIs and your Jira tickets. |
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Create a mapping for each issue type/Salesforce object that will be in use for this configuration in your JIRA. Foe For example, if you create 4 Salesforce objects and plan on tracking Service requests and Incidents, create 8 mappings based on JIRA Issue Type-Salesforce Object relation (see below).:
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11.4. Locate a mapping in question in the list → click Mappings to configure the fields mapping.
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AWS | Azure | GCP |
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AWS Account: Object Identifier - Account ID | Azure Subscription: Object Identifier - Subscription ID | Google Project: Object Identifier - Project IDName ? |
AWS EC2 instance: Object Identifier - Instance ID | Azure Virtual Machine: Object Identifier - VM ID | Google GCE Instance: Object Identifier - Google ID |
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1. Create a test ticket.
2. Check Open the ticket and check the panel on the right → click Associations.
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5. The connector will populate the actual asset ID into 'Object Identifier' field in the Jira ticket.
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6. 'Object Type' should be selected manually so that it is populated in tickets.
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