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This article instructs you on how to configure Atlassian’s Connector for Salesforce & Jira app in JIRA in order to associate CIs and your Jira tickets. |
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6. 'Object Type' should be selected manually, so that it is populated in tickets.
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Connector for Salesforce & Jira can enrich your JIRA tickets with any CIs data. If you would like to see more information available in the ticket, create custom fields and appropriate mappings (see step 11) in JIRA to display details of the Salesforce object in question. For example, to add 'Instance Name' and 'Record ID' into JIRA tickets related to AWS EC2 Instances, create so-named custom fields in JIRA and map them in the following pairs: 'Instance Name' (Jira Field) - 'Instance Name or ID' (Salesforce Field) and 'Record ID' (Jira Field) - 'Record ID' (Salesforce Field). |
