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PagerDuty Notification integration allows Cloudaware to create and update incidents in your PagerDuty using Outbound Webhooks functionality, map PagerDuty incidents to specific Cloudaware CMDB assets and enrich PagerDuty incidents with CMDB data. |
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Incident Key Field* is used as a dedup_key. The values of this fieldmust be unique for each PagerDuty incident created. This field will be used by PagerDuty for searching an incident when it is being updated or edited. Leave blank if you are not sure what object field is unique. If Incident Key Field is not specified, CA10__caUuid__c will will be used by default to act as the incident identifier. However, the exact value for this field needs to be specified for every Cloudaware object that incidents are created for: go back to the main menu in your Cloudaware account → Setup → type Objects → select the object → locate the field 'CloudAware UUID' in the list and copy its API Name.
Resolve Time Field* will be used to trigger the button 'Resolve' on an incident in PagerDuty (e.g. CA10__closeDate__c: if this field is not blank, the incident will be resolved). If Resolve Time Field is not specified, incidents won't be resolved and closed automatically in PagerDuty.
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6. Fill out your Outbound Message details. Paste the URL copied earlier (https://inbound-dot-cloudaware-vm.appspot.com/inbound-message/pager-duty/{key}) in Endpoint URL.
7. Select Available Fields to be displayed in a PagerDuty incident. Click Save.
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Ensure that API Name of CloudAware UUID field (e.g. CA10__caUuid__c) matches the API Name used as a value for Incident Key Field in the integration setup form.
8. Review the workflow and click Done.
89. Activate the workflow clicking Activate.
910. Once outbound messages are set up, check your PagerDuty Notification integration in Cloudaware. The green light in 'Status' means that the integration has been successfully enabled. If there is a red light, check API Key and Integration Key used for the integration or contactsupport@cloudaware.com.
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