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  1. Create a custom class in ServiceNow

  2. Create a user for Cloudaware in ServiceNow

  3. Grant API access to Cloudaware 

  4. Grant access to the custom class and table to Cloudaware user

  5. Configure credentials in Cloudaware admin panel (Guideguide

  6. Submit a service request to Cloudaware to activate push integration

  7. Validate date

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  1. Determine which types of CIs will be pulled from Cloudaware

  2. Decide where in ServiceNow schema the data from Cloudaware will be stored

  3. Download Cloudaware Enterprise WSDL and upload to ServiceNow (Guideguide)

  4. Develop Cloudaware SOQL queries for each type of CI resource

  5. Create ServiceNow scripts to pull and paginate data from Cloudaware using SOAP messages

  6. Insert the extracted data into desired location

  7. Ensure change detection and data deletion is working