| Info |
|---|
ServiceNow is a cloud-based software platform for IT Service Management (ITSM) using intelligent workflows. |
...
The following SOAP roles are supported on both sides:
| Can perform all SOAP operations. | ||
| Can insert new records. | ||
| Can delete existing records. | ||
| Can query, insert, and delete records on the qs. | ||
| Can query record information. | ||
| Can query record information and update records. | ||
| Can run scripts that specify a .do endpoint. | ||
| Can update records. |
Prerequisites
Follow these steps before setting up the integration in ServiceNow and Cloudaware.
...
Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied from <serverUrl> earlier.
Remove the following query part starting from <urn:MruHeader> to <urn:SessionHeader> in the Envelope body message:
...
| Code Block |
|---|
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:partner.soap.sforce.com">
<soapenv:Header>
<urn:SessionHeader>
<urn:sessionId>SAMPLESESSIONID</urn:sessionId>
</urn:SessionHeader>
</soapenv:Header>
<soapenv:Body>
<urn:query>
<urn:queryString>SELECT CA10__vmId__c, Name, CA10__osType__c, CA10__breezeIsActive__c, CA10__powerState__c, CA10__roleSizeName__c FROM CA10__CaAzureVirtualMachine__c WHERE CA10__disappearanceTime__c = null</urn:queryString>
</urn:query>
</soapenv:Body>
</soapenv:Envelope> |
WHERE SAMPLESESSIONID is a placeholder for you your session id copied from <sessionId>
Insert Type the query after urn:queryString to specify data that will be extracted (see the example below). Click Test.
...
You can use different queries to extract different pieces of data from Cloudaware. Here are some examples:
...
Cloudaware Setup
| Anchor | ||||
|---|---|---|---|---|
|
1. Log in to your Cloudaware account. Сlick Admin in the main menu under your username.
2. Locate ServiceNow in the list of Issue Management tools. Click +Add.
...
3. Fill out the form and click Save.
...
URL - insert the URL to your ServiceNow instance
4. The green light in 'Status' means that ServiceNow account has been successfully added. If there is red light, please contact support@cloudaware.com.
...
| Note |
|---|
Cloudaware can also initiate API calls to ServiceNow from inside Cloudaware workflows, triggers and actions. For example, when a change request is made in Cloudaware, we can submit it in real time to ServiceNow using an outbound message within Cloudaware. The outbound message functionality of Cloudaware is described here. |