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ServiceNow is a cloud-based software platform for IT Service Management (ITSM) using intelligent workflows. |
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The following SOAP roles are supported on both sides:
| Can perform all SOAP operations. | ||
| Can insert new records. | ||
| Can delete existing records. | ||
| Can query, insert, and delete records on the qs. | ||
| Can query record information. | ||
| Can query record information and update records. | ||
| Can run scripts that specify a .do endpoint. | ||
| Can update records. |
Prerequisites
Follow these steps before setting up the integration in ServiceNow and Cloudaware.
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Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied from <serverUrl> earlier.
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Remove the following query part starting from <urn:MruHeader> to <urn:SessionHeader> in the Envelope body message:
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| Note |
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Note that a query returns 500-2000 records depending on batch size. More about limits |
Cloudaware Setup
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1. Log in to your Cloudaware account. Сlick Admin in the main menu under your username.
2. Locate ServiceNow in the list of Issue Management tools. Click +Add.
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3. Fill out the form and click Save.
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URL - insert the URL to your ServiceNow instance
4. The green light in 'Status' means that ServiceNow account has been successfully added. If there is red light, please contact support@cloudaware.com.
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| Note |
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Cloudaware can also initiate API calls to ServiceNow from inside Cloudaware workflows, triggers and actions. For example, when a change request is made in Cloudaware, we can submit it in real time to ServiceNow using an outbound message within Cloudaware. The outbound message functionality of Cloudaware is described here. |