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ServiceNow is a cloud-based software platform for IT Service Management (ITSM) using intelligent workflows. |
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The following SOAP roles are supported on both sides:
| Can perform all SOAP operations. | ||
| Can insert new records. | ||
| Can delete existing records. | ||
| Can query, insert, and delete records on the qs. | ||
| Can query record information. | ||
| Can query record information and update records. | ||
| Can run scripts that specify a .do endpoint. | ||
| Can update records. |
Prerequisites
Follow these steps before setting up the integration in ServiceNow and Cloudaware.
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Click Test. You must receive an HTTP 200 response before proceeding.
Copy values of <serverUrl> and <sessionId> with values:
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Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied earlier.
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Save the values as they will be required later.
Querying and Inserting Data
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Under Outbound SOAP Messages go to Functions. Select query:
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Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied from <serverUrl> earlier.
Remove the part starting from <urn:MruHeader> to <urn:SessionHeader> in the Envelope body message:
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WHERE SAMPLESESSIONID is a placeholder for you copied from <sessionId>
Insert the query after urn:queryString to specify data that will be extracted. Click Test.
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Cloudaware Setup
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1. Log in to your Cloudaware account. Сlick Admin in the main menu under your username.
2. Locate ServiceNow in the list of Issue Management tools. Click +Add.
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3. Fill out the form and click Save.
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URL - insert the URL to your ServiceNow instance
4. The green light in 'Status' means that ServiceNow account has been successfully added. If there is red light, please contact support@cloudaware.com.
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| Note |
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Cloudaware can also initiate API calls to ServiceNow from inside Cloudaware workflows, triggers and actions. For example, when a change request is made in Cloudaware, we can submit it in real time to ServiceNow using an outbound message within Cloudaware. The outbound message functionality of Cloudaware is described here. |