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  1. Do all the CW agents have the same configuration, or is each one configured separately? Learn more

  2. Is the namespace custom or the default one (CWAgent)

  3. Are the metrics stored on the same account or sent to a different account*Learn more

If you have a centralized configuration file for all CW agents, please get the file as shown here.

*Please note that Cloudaware will not be able to collect CloudWatch metrics that are sent to a different account.

  1. What pair of dimensions InstanceId + InstanceType are you using - default or custom** one? Read more (see the section CloudWatch agent configuration file: Metrics section → aggregation_dimensions)

**Please note that Cloudaware will not be able to collect metrics a custom pair of dimensions is used.