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Due to limited discovery cloud asset discovery capabilities in ServiceNow, many customers choose to use Cloudaware CMDB to populate or enrich cloud resources in ServiceNow via Cloudaware. The list of objects discoverable by Cloudaware is available here. |
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To see how Cloudaware seamlessly integrates with ServiceNow in action, request a demo.
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Decide On The Integration Approach
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Learn Cloudaware Bulk API
Perform change detection
Work with paginated data in Cloudaware
Perform change detection
Develop queries necessary to extract data from Cloudaware
Push Integration Steps
Create a custom class in ServiceNow
Create a user for Cloudaware in ServiceNow
Grant API access to Cloudaware
Grant access to the custom class and table to Cloudaware user
Configure credentials in Cloudaware admin panel (guide)
Submit a service request to Cloudaware to activate push integration
Validate date
Pull Integration Steps
Determine which types of CIs will be pulled from Cloudaware
Decide where in ServiceNow schema the data from Cloudaware will be stored
Download Cloudaware Enterprise WSDL and upload to ServiceNow (guide)
Develop Cloudaware SOQL queries for each type of CI resource
Create ServiceNow scripts to pull and paginate data from Cloudaware using SOAP messages
Insert the extracted data into desired location
Ensure change detection and data deletion is working