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PagerDuty Notification integration allows Cloudaware to create and update incidents in your PagerDuty using Outbound Webhooks functionality, map PagerDuty incidents to specific Cloudaware CMDB assets and enrich PagerDuty incidents with CMDB data. |
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To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.
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Description
Cloudaware uses workflows to initiate a PagerDuty incident based on specific criteria in your environment and resolve an incident once the said criteria is back to normal (optional).
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Fields List* requires a list of fields that will be transmitted into a description of the incident in PagerDuty:
Use the line break sign \n after each field API Name to list the fields in an incident description in a certain order:
| Use - sign before a field API Name to exclude the field from being listed in an incident description:
where - Id will exclude Record ID field |
*You must type API names of fields in Incident Key Field, Resolve Time Field and Fields List exactly as they are on the object (e.g. CA10__caUuid__c, CA10__disappearanceTime__c, etc). To locate API names of fields on a specific object, go to Setup in the main menu → 'Objects' under the section 'Create' → select the object in question → the section 'Custom Fields & Relationships' → locate the field's API name.
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