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Policy create request workflow:

1. Create a service request for every policy.

2. Provide the following information:

   1. Policy details

   2. Policy logic and evaluation criteria

   3. Violation details

   4. Set of test objects

3. The policy request is forwarded to policy development team.

4. The policy is coded and tested against set of test objects (2.d):

   1. Development team might require additional feedback and elaboration on the provided policy logic if they notice a discrepancy between the requested logic and provided test objects.

   2. SLA will be on hold while inconsistency will be addressed.

5. The policy is delivered to the organization where the set of test objects (2.d) exists.

6. The request is closed.

Policy update workflow:

1. Open a new service request and a link to the original Policy.

2. Outline required changes. 

3. The workflow continues from section 3 of the Policy create workflow.

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• All custom policy requests are handled by the policy development team. 

• Custom policy requests are handled only via Cloudaware Service Desk portal.

• Expected turn around 3-5 business days depends on the policy complexity and completeness of the original request.

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