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In rare cases where backend troubleshooting is not feasible - such as in situations involving expired certificates - manual intervention from the customer side is required. Customers may need to uninstall the agent from their machines (sudo /opt/cloudaware/breeze/uninstall.sh), after which reinstallation re-installation will occur automatically once the device is re-registered with the Breeze server. Cloudaware will preemptively inform customers of any issues necessitating such intervention.
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