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This article explains how to configure Atlassian's Connector for Salesforce & Jira app in Jira in order to associate CIs discovered by Cloudaware and Jira tickets. Built on force.com, Cloudaware manages the discovered cloud or on-prem inventory items as Salesforce custom objects and fields that may be used to enrich Jira tickets with any information from the CIs. This application is for cloud, server and data center Jira.

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Tip

Connector for Salesforce & Jira can enrich your Jira tickets with any CIs data. If you would like to To see more information available in the ticket, create custom fields and appropriate mappings (see step 11) in Jira to display details of the Salesforce object in question. For example, to add 'Instance Name' and 'Record ID' into Jira tickets related to AWS EC2 Instances, create so-named custom fields in Jira and map them in the following pairs: 'Instance Name' (Jira Field) - 'Instance Name or ID' (Salesforce Field) and 'Record ID' (Jira Field) - 'Record ID' (Salesforce Field).

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