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This article explains how to configure Atlassian's Connector for Salesforce & Jira app to associate CIs discovered by Cloudaware and Jira tickets. This app is for cloud, server and data center Jira.

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11.1. Select your Jira Project and the connection created before. Click Add.

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11.2. Skip the message 'Create Default Mappings to Salesforce Case' by clicking Cancel. ??? (not offered)

11.3. Locate the created binding in the list → click Mapping. Click +Add Entity Mapping.

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Samples of Jira Field-Salesforce Object mappings:

AWS

Azure

GCP

AWS AccountID : Object Identifier - Account ID

Azure Subscription : Object Identifier - Subscription ID

Google Project : Object Identifier - Project Name

AWS EC2 Instance : Object Identifier - Instance ID

Azure Virtual Machine : Object Identifier - VM ID

Google GCE Instance : Object Identifier - Google ID

Testing

1. Create a test ticket.

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