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Daria Lebedeva

Daria Lebedeva

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Use the line break symbol \n after each field API Name to list the incident fields in a specific order:

Code Block
CA10__subject__c\n
CA10__closeDate__c\n
CA10__status__c\n
CA10__description__c\n

Prefix a field API Name with a - to exclude it from the incident description:

Code Block
CA10__subject__c\n
- Id

where - Id will exclude the field Record ID

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