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Prerequisites
Ensure that ServiceNow IntegrationHub Enterprise Pack is activated.
Ensure that ServiceNow Workflow Studio is installed.
Contact support@cloudaware.com to get credentials required for this integration (Service Account private key, the
.p12certificate file, Project Id, and Dataset Id).
Install Cloudaware CMDB application
Log in to the ServiceNow instance.
Search for System Applications → select 'Available to Obtain From Store'.
Find the application Cloudaware CMDB. Click View details → Get.
Configure Cloudaware CMDB application in ServiceNow
Cloudaware provides credentials for setting up ServiceNow-to-Google integration. This integration is required for authorization based on JWT. JWT Provider will be used as Connection when configuring the data update workflow.
Set up ServiceNow-to-Google integration
1. Set up JWT key(a) and JWT certificate(b):
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WHERE
Name: set up a meaningful name, e.g. Google JWT Connection
Credential: select Google JWT Credentials from the list
Check the box 'URL builder'. Insert the link bigquery.googleapis.com in 'Host'.
Click Submit.
Configure the workflow
1. Go to All → Workflow Studio:
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Please allow some time for the data to be available. Check the status of data upload to tables. |
Tables
As a result, the following tables will be created in ServiceNow:
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Imports for some application tables may be deactivated by the admin in the system table Cloudaware Import Settings (x_ca_cmdb_ci_class_import_settings). To deactivate the import, set the property 'Active' to False. The data for the table(s) with property 'Active' set to False will NOT be imported from Cloudaware.
Data upload status check
To check the data upload status, append /x_ca_cmdb_ci_class_import_settings.do to the current URL in your web browser.
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