Troubleshooting of the Breeze agent proceeds in the following ways for:
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Automatic
Linux
Run the troubleshooting script from the Breeze agent directory:
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| Note |
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If you do not have the troubleshoot script file in the Breeze agent directory, please update Breeze agent to the latest version from using the installer file Cloudaware Admin Consoleconsole. |
Manual
Linux
1. Check the log file /var/log/breeze-agent.log for errors. It should be empty if everything is working as expected.
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3. Verify that the Breeze server is responding:
a. telnet breeze-server.cloudaware.com 443
b. curl -v https://breeze-server.cloudaware.com
telnet will only work when direct internet connection is used. If you have proxy connection, please use curl.
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3. Verify that the Breeze server is responding:
a. CMD
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telnet
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breeze-server.cloudaware.com
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443
b. PowerShell
Launch PowerShell from the Start menu or press Win+R and type "PowerShell". Then run the following command:
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[System.Net.WebRequest]::Create("https://breeze-server.cloudaware.com/").GetResponse() | select StatusCode,StatusDescription,ResponseUri | fl |
| Tip |
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This is a single line command. If the server is reachable, the result will be as |
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below: RESPOND: |
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StatusCode |
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: |
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OK |
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StatusDescription |
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: |
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OK |
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ResponseUrl: |
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