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This article explains how to configure Atlassian's External Data for Jira Fields app to pull Cloudaware CIs data into Jira tickets. |
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Cloudaware CMDB is built on the Force.com platform. Discovered Cloudaware manages the discovered cloud and on-premises prem inventory items are treated as Salesforce custom objects and fields. These objects and fields are considered to be external data for Jira.
Prerequisites
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*To create a custom field in Jira, go to Settings (Gear icon) → Issues → select Custom fields under FIELDS (Fields on the left) , select 'Custom fields' → Create custom field:
a. Select 'Name the field 'Object Type' → choose 'Select List (single choice)' as a field type → Next → name the field 'Object Type' → in 'Options' select every field in question (check Connections → Configure → Available Salesforce Objects) from the list → Add → Create → select Screens by the key of your Jira project checking the corresponding check boxes → Update. b. select 'Text Field (single lineassign Screens by using the Jira project key and checking the corresponding boxes → Save
b. Name the field 'Object Identifier' → choose 'Text Field (Text Field)' as a field type → name the field 'Object Identifier' → select Add → Create → select assign Screens by using the key of your Jira project key and checking the corresponding check boxes → Update. Save
c. Name the field 'URL' → select 'URL Field' as a field type → name the field 'URL' → select Add → Create → select assign Screens by using the key of your Jira project key and checking the corresponding check boxes → Update. Save
5. Open the tab ''Field Configuration''. Click +Add Configuration.
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Select X → Next.
5.1. Configure the field 'Object Type'. Select 'Search Field' as a use case → Next.
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