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Cloudaware can import CMDB data into the Google BigQuery for a temporary storage, and then automatically upload the data to ServiceNow on a regular basis. This article instructs you on how to set up and automate import of Cloudaware CMDB data into ServiceNow CMDB using a Google BigQuery table. |
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Use case: Using Cloudaware and ServiceNow for asset management, a customer would like to download their app inventory or the list of AWS-related resources from Cloudaware CMDB to ServiceNow CMDB to enrich the existing data. Cloudaware uses Google BigQuery as temporary storage for the imported CMDB data file. The customer should set up data import in their ServiceNow to get data uploaded and mapped correctly. The data upload can be scheduled as one-time or recurrent (automated) action.
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Prerequisites
1. Define the scope of data to import from Cloudaware CMDB data for download into ServiceNow. Contact your dedicated account manager or tam@cloudaware.com to specify the data scope.
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*If you have a Google BigQuery table preconfigured in your Google environment, contact your dedicated account manager or tam@cloudaware.com to get the resulting file.
**Contact your dedicated account manager or tam@cloudaware.com for Google BigQuery table configuration. Once the table and the file are prepared, Cloudaware will provide a path to the file for further setup.
3. Ensure you have sufficient permissions to operate in ServiceNow or contact your ServiceNow administrator You must be ServiceNow Admin to run a Cloudaware script required for data import automation. Otherwise, contact your organization’s ServiceNow Admin for assistance.
1 - Create Data Source
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Create a data source in ServiceNow to store the imported Cloudaware data as the import set table (check ServiceNow Documentation). Fill in the form and click Submit:
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The target table stores ServiceNow CMDB data. If you use ServiceNow as CMDB and have a target table already to import external data, skip to step 3.
Manually
Check ServiceNow Documentation for instructions.
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Use consistent field names in both the target table and the import set table (stage table) to ensure automated mapping of matching fields. |
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Set up a transform map to define and automate field mapping. Click Create transform map:
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Check ServiceNow Documentation for instructions. Fill in the form:
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For one-time data import, values in the column Coalesce must be set to false. If you would like to import data and update records on a regular basis, define the unique field and set Coalesce to true for it. Learn more : https://www.servicenowelite.com/blog/2014/3/30/coalesce-methods here. |
Click Transform.
Specify Import set and Transform map values. Сlick Transform to proceed.
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Once data tables are managed and mapping is set up, schedule data import runs - check ServiceNow Documentation for instructions.
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