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Integration Key - Integration key of the monitored service (in PagerDuty, go to Service Directory → Service in question → the tab 'Integrations').
Incident Key Field* is used as a dedup_key. The values of this fieldmust be unique for each PagerDuty incident created. PagerDuty uses this field to search for incidents when updating or editing them. If the Incident Key field is not specified, CA10__caUuid__c will be used by default to act as the incident identifier. However, the exact value for this field needs to be specified for every Cloudaware object that incidents are created for: go back to the main menu in your Cloudaware account → Setup → type Objects → select the object → locate the field 'CloudAware UUID' in the list and copy its API Name.
Resolve Time Field* will be used to trigger the button 'Resolve' on an incident in PagerDuty (e.g. CA10__closeDate__c: if this field is not blank, the incident will be resolved). If Resolve Time Field is not specified, incidents won't be resolved and closed automatically in PagerDuty.
Fields List* requires a list of fields that will be transmitted into a description of the incident in PagerDuty:
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9. Activate the workflow clicking Activate.
10. To view PagerDuty incidents, go to Cloudaware CMDB Navigator. Select PAGERDUTY in the menu on the left → PagerDuty Incidents.
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PagerDuty incident in Cloudaware CMDB
Cloudaware parses PagerDuty incidents, allowing customers to gain visibility of events. Here is a sample PagerDuty incident in Cloudaware:
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