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Image Added To see how Cloudaware seamlessly integrates with ServiceNow in action, request a demo.

Introduction

Cloudaware is capable of both pushing data on-demand into ServiceNow and acting as a repository ServiceNow can pull on a regular basis. While there are dozens off the shelf tools offering integration between ServiceNow and Salesforce, none of them is required for Cloudaware/Salesforce and ServiceNow to exchange data.

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The following SOAP roles are supported on both sides:

soap

soap_create

soap_delete

soap_ecc

soap_query

soap_query_update

soap_script

soap_update

Prerequisites

Follow these steps before setting up the integration in ServiceNow and Cloudaware.

1. Create a user in Cloudaware/Salesforce.

2. Add the IP from which you connect ServiceNow from into the trusted IP range in Cloudaware/Salesforce.

3. Export Partner WSDL from Cloudaware/Salesforce.

Create Salesforce User

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#CreateSalesforceUser #CreateSalesforceUser

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This is by far the most common way Cloudaware data is populated into CMDB. It allows ServiceNow administrators to have fine control over mapping of objects collected from Cloudaware into ServiceNow. The steps to configure this are as follows:

1. Upload WSDL to ServiceNow System SOAP Outbound Messages.

2. Configure scripts to export whatever from Cloudaware into ServiceNow.

Upload WSDL To ServiceNow

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Click Test. You must receive an HTTP 200 response before proceeding.

Copy values of <serverUrl> and <sessionId> with values:

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Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied earlier.

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Save the values as they will be required later.

Querying and Inserting Data

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Under Outbound SOAP Messages go to Functions. Select query:

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Click the Lock sign to edit the SOAP endpoint URL. Insert the link copied from <serverUrl> earlier.

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Remove the following query part starting from <urn:MruHeader> to <urn:SessionHeader> in the Envelope body message:

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<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:partner.soap.sforce.com">
   <soapenv:Header>

      <urn:SessionHeader>
         <urn:sessionId>00D36000000qrr8!AQoAQAdhcj8z6SfjttTMEkfKxSEzkbrYFU6WTE3vyHREA_YjUIvJUXpWh.aE14Ue2HPOnsVzbzgNJzCT8pZOIlHJ7pYoxo5B<sessionId>SAMPLESESSIONID</urn:sessionId>
      </urn:SessionHeader>
   </soapenv:Header>
   <soapenv:Body>
      <urn:query>
         <urn:queryString>SELECT CA10__vmId__c, Name, CA10__osType__c, CA10__breezeIsActive__c, CA10__powerState__c, CA10__roleSizeName__c FROM CA10__CaAzureVirtualMachine__c WHERE CA10__disappearanceTime__c = null</urn:queryString>
      </urn:query>
   </soapenv:Body>
</soapenv:Envelope>

Insert WHERE SAMPLESESSIONID is a placeholder for your session id copied from <sessionId>

Type the query after urn:queryString to specify data that will be extracted (see the example below). Click Test.

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You can use different queries to extract different pieces of data from Cloudaware. Here are some examples: 

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Cloudaware Setup

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SNowCloudawareSetup SNowCloudawareSetup

1. Log in to your Cloudaware account. Сlick Admin in the main menu under your username.

2. Locate ServiceNow in the list of Issue Management tools. Click +Add.

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3. Fill out the form and click Save.

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URL - insert the URL to your ServiceNow instance

4. The green light in 'Status' means that ServiceNow account has been successfully added. If there is red light, please contact support@cloudaware.com.

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