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Create a data source in ServiceNow to store the imported Cloudaware data as the import set table (check ServiceNow Documentation). Fill in the form and click Submit:
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The target table stores ServiceNow CMDB data. If you use ServiceNow as CMDB and have a target table already to import external data, skip to step 3.
Manually
Check ServiceNow Documentation for instructions.
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Use consistent field names in both the target table and the import set table (stage table) to ensure automated mapping of matching fields. |
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Set up a transform map to define and automate field mapping. Click Create transform map:
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Check ServiceNow Documentation for instructions. Fill in the form:
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For one-time data import, values in the column Coalesce must be set to false. If you would like to import data and update records on a regular basis, define the unique field and set Coalesce to true for it. Learn more : https://www.servicenowelite.com/blog/2014/3/30/coalesce-methods here. |
Click Transform.
Specify Import set and Transform map values. Сlick Transform to proceed.
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Once data tables are managed and mapping is set up, schedule data import runs - check ServiceNow Documentation for instructions.
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