Troubleshooting of the Breeze agent proceeds in the following ways:
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Automatic
Linux
Run the troubleshooting script from the Breeze agent directory:
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# cd /opt/breeze-agent/ # ./troubleshoot.sh |
Windows
1. Open command-line (Win+R → cmd)
2. Run the troubleshooting script from the Breeze agent directory:
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C:\> cd C:\Program Files\Breeze\
C:\Program Files\Breeze> troubleshoot.bat |
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If you do not have the troubleshoot script file in the Breeze agent directory, please update Breeze agent to the |
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latest version using the installer file Cloudaware Admin |
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console. |
Manual
Linux
1. Check the log file /var/log/breeze-agent.log for errors. It should be empty if everything is working as expected.
2. If the log file is empty, set the value of "log_level" parameter in the agent config file
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to "1" to increase the output verbosity level of Breeze agent
a. cd /opt/breeze/agent/etc
b. open agent.conf file and edit the value of ''log_level'' parameter as follows
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: "log_level"
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:
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"1"
c. run Breeze agent manually or wait for cronjob
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If the agent runs manually, the log data will be printed to STDOUT. If the agent runs by the
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cron job, the log data will be printed to the log file (/var/log/breeze-agent.log).
3. Verify that the Breeze server is responding:
a. telnet breeze-server.cloudaware.com 443
b. curl -v https://breeze-server.cloudaware.com
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telnet will only work when direct internet connection is used. If you have proxy connection, please use curl.
Windows
1. Check the log file C:\Program Files\Breeze\agent.log for errors. It should be empty if everything is working as expected.
2. If the log file is empty, set the value of "log_level" parameter in the agent config file to "1" to increase the output verbosity level of Breeze agent:
a. go to the agent config directory C:\Program Files\Breeze\etc
b. open agent.conf file and edit the value of "log_level" parameter as follows
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: "log_level"
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:
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"1"
c. run Breeze agent manually from Task Scheduler or wait for scheduled task
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, then check the log file (C:\Program Files\Breeze\agent.log).
3. Verify that the Breeze server is responding:
a. CMD
telnet
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breeze-server.cloudaware.com
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443
b. PowerShell
Launch PowerShell from the Start menu or press Win+R and type "PowerShell". Then run the following command:
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[System.Net.WebRequest]::Create("https://breeze-server.cloudaware.com/").GetResponse() | select StatusCode,StatusDescription,ResponseUri | fl |
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This is a single line command. If the server is reachable, the result will be as |
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below: RESPOND: |
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StatusCode |
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: |
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OK |
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StatusDescription |
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: |
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OK |
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ResponseUrl: |
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