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This article explains how to configure Atlassian's Connector for Salesforce & Jira app to associate CIs discovered by Cloudaware and Jira tickets. This app is for cloud, server and data center Jira. |
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To create a custom fields in Jira, go to Settings (Gear icon) → Issues → select Custom fields under FIELDS ( on the left) , select 'Custom fields' → Create custom field:
a. Choose 'Select ' List (single choice)' as a field type → Next → name the field 'Object Type' → in 'Options' select every field in question (check Connections → Configure → Available Salesforce Objects) from the list → Add → Create → select Screens by the key of your Jira project checking the corresponding check boxes → Update.
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11.1. Select your Jira Project and the connection created before. Click Add.
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11.2. Skip the message 'Create Default Mappings to Salesforce Case' by clicking Cancel. ??? (not offered)
11.3. Locate the created binding in the list → click Mapping. Click +Add Entity Mapping.
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Select the issue type that will be used for your Jira-Salesforce Connector configuration and the Salesforce object. Click Add.
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Create a mapping for each issue type |
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-Salesforce object that will be in use for this configuration in Jira. For example, if you create 4 Salesforce objects and plan on tracking Service requests and Incidents, create 8 mappings based on Jira Issue Type-Salesforce Object relation - see the example below: |
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11.4. Locate Select a mapping in question in the list → click Mappings to configure the fields mapping.
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Samples of Jira Field-Salesforce Object mappings:
AWS | Azure | GCP |
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AWS AccountID: Object Identifier - Account ID | Azure Subscription: Object Identifier - Subscription ID | Google Project: Object Identifier - Project Name |
AWS EC2 instanceInstance: Object Identifier - Instance ID | Azure Virtual Machine: Object Identifier - VM ID | Google GCE Instance: Object Identifier - Google ID |
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