Page Comparison

Image Added To see how Cloudaware seamlessly integrates with Jira in action, request a demo.

Introduction

Cloudaware offers several key capabilities of integrating with Atlassian Jira:

• Auto-discovery of issues related to CMDB objects and importing them from JIRA Jira to Cloudaware

• Creating a Jira issue whenever any specific criteria is met in Cloudaware (e.g. new incident, policy violation, vulnerability scan, etc.) and posting a comment to the existing Jira issue (e.g. new vulnerability has been detected as fixed, etc.)

...

Configuring Auto-discovery and Import of Jira Issues to CMDB

...

4. The green light in 'Status' means your Jira account has been successfully added. If there is a red light, please contact support@cloudaware.com

...

Adding Custom Fields to Jira

...

Manage Permissions and Create Fields in Jira

1. Grant Cloudaware with user/project: ADD_COMMENTS permission (see Jira documentation).

2. Log in to Cloudaware account → Setup → Objects.

3. Select an object you want Jira issues to be created for (in this example, CloudAware Vulnerability Scan).

4. Review the section 'Custom Fields & Relationships' to define fields that should be displayed in an issue's description. In our use case we are using the following fields: Priority, Risk, Severity, CVSS Number, Host, Port, Protocol, Description, Disappearance Time.

Setting Up Jira Actions in Cloudaware

Anchor
Jira-Actions Jira-Actions

...

Field List - determine the fields you'd like to be displayed in a Jira issue and Cloudaware comment.

...

5. Click Save.

6. Copy and save the URL as it is required for further configuration in Cloudaware.

...

Configuring Cloudaware Workflows to Create Issues and Post Comments in Jira

Anchor
workflow-to-create-jira-ticket workflow-to-create-jira-ticket

Once you have configured Jira Action, set up two different workflow rules － for creating a Jira issue (1) and adding a comment (2).

1. Workflow Rule for Jira issue creation:

...

• Click Save&Next.

• Add Workflow Action → New Outbound Message:

Object: CloudAware Vulnerability Scan
Name: Jira Notification: New Vulnerability Detected
Endpoint URL: paste the URL copied from the integration's details

• Select the fields to be displayed as set up in the Integration details:

...

• Click Done. Click Activate to activate your workflow.

2. Workflow Rule for posting a comment in Jira issue:

...

• Click Save&Next.

• Add Workflow Action → New Outbound Message:

Object: CloudAware Vulnerability Scan
Name: Jira Notification: Vulnerability Fixed
Endpoint URL: paste the URL copied from the integration's details

• Select the fields to be displayed as set up in the Integration details:

...

• Click Done. Click Activate to activate your workflow.

Jira issue sample	Cloudaware comment sample

...

Bulk Closing Issues with Cloudaware Comments in Jira

Based on our use case, we can consider all issues with a comment as not requiring further actions since a vulnerability the Jira issue informs of has been fixed.

Follow these steps to configure automatic change of issue status to 'Resolved':

1. In your Service Desk project select Project settings → Automation.

2. Select Add rule.

3. Select Custom rule from the list, then select Next.

4. Give your custom rule a name and a description.

5. Configure your rule by defining the WHEN, IF, and THEN fields:
   5.1. When comment added
   5.2. If comment contains This vulnerability is fixed and deleted on
   5.3. Then transition issue to status "Resolved"

...

Populating Custom Fields in Jira*

Anchor
Populating-Custom-Fields-In-JIRA Populating-Custom-Fields-In-JIRA

...