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This article explains how to set up configure the Cloudaware ServiceNow application in ServiceNow. Cloudaware extends the Configuration Item table in ServiceNow with additional cloud inventory data. |
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3. Сontact support@cloudaware.com to get credentials required for this integration (Service Account private key & password, the .p12 certificate file, Import Project Id, and Import Dataset Id).
4. Download the .xml file for application installation.
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Configure Cloudaware application in ServiceNow
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Set up ServiceNow-to-Google integration
1. Set up JWT key(a) & and JWT certificate(b):
a. ) Go to All → System OAuth → JWT Keys.
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Click New.<...> and fill out the form:
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WHERE
Name: set up a meaningful name, e.g. Google JWT Key
Signing Key: insert the password provided by Cloudaware notasecret
Signing Keystore: click the magnifier icon (Lookup using list) to create a new signing keystore - see the point b. ) below
b. ) In a pop-up window, click New to create a JWT certificate that will serve as a signing keystore:<…>
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WHERE
Name: set up a meaningful name, e.g. Google JWT Certificate
Type: select 'Java Key Store' from the list
Key store password: insert the password provided by Cloudaware notasecret
Click the paper clip icon (Manage attachments):
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Click Choose file to attach the .p12 certificate file provided by Cloudaware. Click Submit.
c. ) Go back to setting up the JWT key. In Signing Keystore, click the magnifier icon (Lookup using list) and click select the certificate name Google JWT Certificate in the a pop-up window.
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Click Submit.
2. Сreate Set up JWT Provider:.
Go to All → System OAuth → JWT Providers. :
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Click New.<…> and fill out the form:
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WHERE
Name: set up a meaningful name, e.g. Google JWT Provider
Signing Configuration: click the magnifier icon (Lookup using list) and select the created key configured Google JWT Key from the list
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Click on the name of the JWT provider (in this example, Google JWT Provider) to edit settings.
Select the tab 'Standard Claims'. Set Add the following values forclaims:
iss - the service account string - Service Account email address provided by Cloudaware
sub - service account string - Service Account email address provided by Cloudaware
aud - string - https://oauth2.googleapis.com/token <…>
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Click Update.
3. Сreate Set up Application Registry:
Go to All → System OAuth → Application Registry.
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Click New → select 'Connect to a third party OAuth Provider' from the list.
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WHERE
Fill out the form:
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WHERE
Name: set up a meaningful name, e.g. Google JWT
Client ID: set up as notneeded
Client secret: set up as notneeded
Default Grant type: select 'JWT Bearer' from the list
Token: click the lock icon to insert https://oauth2.googleapis.com/token → click the lock icon again to save.
Default grant type: select JWT Bearer
Refresh Token Lifespan: 10
Click Submit.
By doing all this, you create an oAuth Entity Profile (ignore errors)
Drill into the profile (by clicking its name)
In JWT Provider select Click on the name of OAuth Entity Profile (in this example, Google JWT default_profile) to edit settings:
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Next to the JWT Provider, click the magnifier icon (Lookup using list) and select the Google JWT Provider from the list.
Click Update.
4. Go back to JWT Provider -> select Providers. Select the configured Google JWT Provider from the list.
Select the tab 'Custom Claims'. Click plus sign to add Add a new claim: scope - string - https://www.googleapis.com/auth/bigqueryAll -> type .readonly
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Click Update.
5. Set up Credentials.
Go to All → Connections & Credentials (under IntegrationsHub). Select → Credentials. New
Select OAuth
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Click New → select 'Auth 2.0 Credentials' from the list. For the oAuth Entity Profile, select Google JWT Profile created earlier. Save. Fill out the form:
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WHERE
Name: set up a meaningful name, e.g. Google JWT Credentials
OAuth Entity Profile: select the configured OAuth Entity Profile (in this example, Google JWT default_profile)
Click Update.
Click Get OAuth Token to test the connection.
Go to All → Connections & Credentials Aliases. Click New.
Set the name alias as Google JWT and save it by right-clicking on the upper grey menu.
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In the table section that appears below, click New to create a HTTP(s) Connection. For the Credential, select JWT Credentials record created earlier.
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Fill out the form:
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WHERE
Name: set up a meaningful name, e.g. Google JWT Connection
Credential: select Google JWT Credentials from the list
Check the box 'URL builder - in Host input '. Insert the link http://bigquery.googleapis.com; in Base path input the link - in 'Host'; insert /bigquery/v2/
Save in 'Base path’.
Click Submit.
Install the Cloudaware application
2.1. Go to All → Retrieved Update Sets:
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2.2. Click the link Import Update Set from XML.
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2.3. Choose the .xml file downloaded before. Click Upload.
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2.4. Select the created application.
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2.5. Click Preview Update Set.
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2.6. Click Commit Update Set to install the application.
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2. Open 'Flows'. Select the flow Initial Filling Of The Mapping Data Table Update Import Settings and Fields Mapping.
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Click Test → Run test*:
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*This should be done once only after the application is installed.
3. Go back to all flows. Set descending order in the column 'Updated' for quicker search. Select the flow Import All data CI Data from Cloudaware from the list.
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4. Schedule In TRIGGER, click on the section to schedule a trigger. Select 'Scheduled' → Daily* → set the time:
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*The recommended frequency is once a day.
Click Done.
5. In ACTIONS, click Set Flow Variables to select:
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WHERE
Manage Imports Connection Alias - select the Connections & Credentials Aliases configured in the section 'Set up ServiceNow-to-Google integration' (in this example, Google JWT)
Cloudaware Import Settings Table - the value is auto-populated as this is a system table
Connection - select the JWT Provider configured in the section 'Set up Cloudaware application in ServiceNow' (point 1)
Cloudaware Import Fields Mapping Table - the value is auto-populated as this is a system table
Import Project Id - use the Import Project Id provided by Cloudaware
Import Dataset Id - use the Import Dataset Id provided by Cloudaware
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As a result, the following tables will be created in ServiceNow:
System tables
Label | Name |
|---|---|
Cloudaware CI | x_ |
ca_ |
cmdb_ci |
Cloudaware |
CMDB Schema | x_ |
ca_ |
cmdb_schema | |
CI Class Import | x_ |
ca_ |
cmdb_ |
ci_ |
class_import |
Cloudaware Import Settings | x_ |
ca_ |
cmdb_ |
ci_ |
class_ |
import_ |
settings | |
Cloudaware Import Fields Mapping | x_ca_ |
cmdb_ |
import_ |
fields_mapping |
Application tables
Label | Name |
|---|---|
AWS Account | x_gigwaca_cloudawa_2cmdb_aws_account |
AWS DynamoDB Backup | x_gigwaca_cloudawa_2cmdb_aws_dynamo_db_backup |
AWS DynamoDB Table | x_gigwaca_cloudawa_2cmdb_aws_dynamo_db_table |
AWS EBS Snapshot | x_gigwaca_cloudawacmdb_2_aws_snapshot |
AWS EBS Volume | x_gigwaca_cloudawacmdb_2_aws_volume |
AWS EC2 Image | x_gigwaca_cloudawa_2cmdb_aws_image |
AWS EC2 Instance | x_gigwaca_cloudawa_2cmdb_aws_instance |
AWS EC2 Security Group | x_gigwaca_cloudawa_2cmdb_aws_security_group |
AWS ELB Load Balancer | x_gigwaca_cloudawa_2cmdb_aws_load_balancer |
AWS ElastiCache Cluster | x_gigwaca_cloudawa_2cmdb_aws_cache_cluster |
AWS ElastiCache Node | x_gigwaca_cloudawacmdb_2_aws_cache_node |
AWS Lambda Function | x_gigwaca_cloudawacmdb_2_aws_lambda_function |
AWS RDS Cluster | x_gigwaca_cloudawa_2cmdb_aws_db_cluster |
AWS RDS Instance | x_gigwaca_cloudawa_2cmdb_aws_db_instance |
AWS Redshift Cluster | x_gigwaca_cloudawa_2cmdb_aws_redshift_cluster |
AWS S3 Bucket | x_gigwaca_cloudawa_2cmdb_aws_bucket |
Imports for some application tables may be deactivated by the admin in the system table Cloudaware Import Settings (x_ca_cmdb_ci_class_import_settings). To deactivate the import, set the property 'Active' to False. The data for the table(s) with property 'Active' set to False will NOT be imported from Cloudaware.
Data upload status check
To check the data upload status, append /x_gigwaca_cloudawacmdb_2ci_listclass_of_imported_tables_listimport_settings.do to the current URL in your web browser.
The full URL should be in the format https://YOURINSTANCE.service-now.com/x_gigwaca_cloudawacmdb_2ci_listclass_of_imported_tables_listimport_settings.do, where 'YOURINSTANCE' is a placeholder for your ServiceNow instance ID.