Page Comparison

Image Added To see how Cloudaware seamlessly integrates with ServiceNow in action, request a demo.

Decide On The Integration Approach

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Using a push approach, responsibility for most of the integration work is in the Cloudaware corner. Cloudaware is responsible for pushing assets and configuration into ServiceNow in a timely manner. A customer’s main responsibility is to provide Cloudaware with access and define a custom class to contain Cloudaware data. Sample class definitions can be found here. The disadvantage of the push approach is the customer is now continually dependent on Cloudaware for any schema modifications in the custom Class. Should the customer want to change the frequency or the types of attributes that Cloudaware sends to ServiceNow, it will have to request such changes from Cloudaware. Cloudaware handles these requests with the same priority as all other customer-related service requests.

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• Learn Cloudaware Bulk API

• Perform change detection

• Work with paginated data in Cloudaware

• Perform change detection

• Develop queries necessary to extract data from Cloudaware

Push Integration Steps 

1. Create a custom class in ServiceNow

2. Create a user for Cloudaware in ServiceNow

3. Grant API access to Cloudaware 

4. Grant access to the custom class and table to Cloudaware user

5. Configure credentials in Cloudaware admin panel (guide) 

6. Submit a service request to Cloudaware to activate push integration

7. Validate date

Pull Integration Steps 

1. Determine which types of CIs will be pulled from Cloudaware

2. Decide where in ServiceNow schema the data from Cloudaware will be stored

3. Download Cloudaware Enterprise WSDL and upload to ServiceNow (guide)

4. Develop Cloudaware SOQL queries for each type of CI resource

5. Create ServiceNow scripts to pull and paginate data from Cloudaware using SOAP messages

6. Insert the extracted data into desired location

7. Ensure change detection and data deletion is working