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You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are used for configuring PagerDuty Accounts and/or PagerDuty Notificationintegrations in Cloudaware. Skip this section if you have your PagerDuty account set up for further configuration with Cloudaware. |
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To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.
To start PagerDuty account configuration from scratch, follow the steps below:
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2. Invite your team members. Go to People → Users → Add Users.
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Each user will need to set up their Profile settings.
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4. Configure the Incident Notification Pipeline:
4.1. Create a Team to add users, define their team roles and customize the UI for specific users in your PagerDuty account (optional). Go to People → Teams → +New Team.
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4.2. Create On-Call Scheduleto distribute incident response responsibility across your teams. Go to People → On-Call Schedules → click +New On-Call Schedule.
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Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.
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4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
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Add a team, specify a user who will be assigned responsibility for resolution when a service is triggered and set up notification settings. Click Save.
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Learn more about Escalation Policies
4.4. Set up Services and Integrationsto be monitored in PagerDuty. Go to Services → Service Directory→ +New Service to add a service (an application, component, or team) you wish to open incidents against.
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Manage the Service settings: add one of the available integrations, select the escalation policy you created before and set up incident behavior. Click Add Service.
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Learn more about Services & Integrations
5. Test your PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click+New Incident.
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Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.