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This guide explains how to configure the Cloudaware ServiceNow application when installed using the .xml file. Cloudaware extends the Configuration Item table in ServiceNow with additional cloud inventory data.

Table of Contents
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Prerequisites

  1. Ensure that ServiceNow IntegrationHub Enterprise Pack is activated.

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Ensure that ServiceNow Workflow Studio is installed.

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Contact support@cloudaware.com to get credentials required for this integration (Service Account private key, the .p12 certificate file, Project Id, and Dataset Id).

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Summary

  1. Get credentials for ServiceNow-to-Google from Cloudaware at support@cloudaware.com.

  2. Download the Cloudaware app using the installation .xml file.

Expand
titleCloudaware CMDB Application Installation File

View file
namesys_remote_update_set_6911728433319610c71d58273e5c7b37.xml

  1. Configure the application in ServiceNow:

    • Set up ServiceNow-to-Google integration

    • Install the application

    • Configure the workflow in Workflow Studio

For detailed setup instructions, refer to the in-depth guidelines below.

Configure Cloudaware application in ServiceNow

Cloudaware provides credentials for setting up ServiceNow-to-Google integration. This integration is required for authorization based on JWT. JWT Provider will be used as Connection when configuring the data update workflow.

Set up ServiceNow-to-Google integration

1. Set up JWT key(a) and JWT certificate(b):

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WHERE
Name: set up a meaningful name, e.g. Google JWT Connection
Credential: select Google JWT Credentials from the list
Check the box 'URL builder'. Insert the link bigquery.googleapis.com in 'Host'.

Click Submit

Install the Cloudaware application

1. Go to All → Retrieved Update Sets:

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Note

Please allow some time for the application to be created.

Configure the workflow

1. Go to All → Workflow Studio:

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Note

Please allow some time for the data to be available. Check the status of data upload to tables.

Tables

As a result, the following tables will be created in ServiceNow:

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Imports for some application tables may be deactivated by the admin in the system table Cloudaware Import Settings (x_ca_cmdb_ci_class_import_settings). To deactivate the import, set the property 'Active' to False. The data for the table(s) with property 'Active' set to False will NOT be imported from Cloudaware.

Data upload status check

To check the data upload status, append /x_ca_cmdb_ci_class_import_settings.do to the current URL in your web browser.

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