| Info |
|---|
This guide explains how to configure a PagerDuty account. Skip it if you have your PagerDuty account set up for further configuration with Cloudaware. |
...
You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are used required for configuring PagerDuty AccountsAccount and/or PagerDuty Notificationintegrations in Cloudaware.
...
Setup in PagerDuty
1. Log in to your PagerDuty account. Click the User icon → My Profile. Configure your the User Profile by adding Contact Information, Notification Rules, and User Settings:
...
2. Invite your the team members. Go to People → Users → Add Users.
...
3. Generate an API key. Go to Configuration (upper right corner) → API Access → click +Create New API Key.
...
Give a description to of the key → Create Key. Copy the key to a safe place and click Close.
You can use one One API key can be used for both types of PagerDuty integration in Cloudaware.
...
4.1. Create a Team to add users, define their team roles, and customize the UI for specific users in your PagerDuty account (optional). Go to People → Teams → +New Team.
...
4.2. Create On-Call Scheduleto distribute incident response responsibility across your teams. Go to People → On-Call Schedules → click +New On-Call Schedule.
...
4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
...
Add a team, specify select a user who will be assigned responsibility responsible for resolution when a service is triggered, and set up notification settings. Click Save.
...
4.4. Set up Services and Integrations to be monitored create incidents in PagerDuty. Go to Services → Service Directory → +New Service to add a service (such as an application, component, or team) you wish to open incidents against.
...
Manage the Service settings: add one of the available integrations, select the escalation policy you created before, and set up incident behavior. Click Add Service.
...
Learn more about Services & Integrations
5. Test your the PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click+New Incident.
...