Basic PagerDuty Configuration
- Daria Lebedeva
This guide explains how to configure a PagerDuty account. Skip it if your PagerDuty account set up for further configuration with Cloudaware.
Prerequisites
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You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are required for configuring PagerDuty Account and/or PagerDuty Notification integrations in Cloudaware.
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Setup in PagerDuty
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1. Log in to PagerDuty. Click the User icon → My Profile. Configure the User Profile by adding Contact Information, Notification Rules, and User Settings:
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2. Invite the team members. Go to People → Users → Add Users.
Each user will need to set up their Profile settings.Â
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3. Generate an API key. Go to Configuration (upper right corner) → API Access → click +Create New API Key.
Give a description of the key → Create Key. Copy the key to a safe place and click Close.
One API key can be used for both types of PagerDuty integration in Cloudaware.
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4. Configure the Incident Notification Pipeline:
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4.1. Create a Team to add users, define their team roles, and customize the UI for specific users in PagerDuty (optional). Go to People → Teams → +New Team.
4.2. Create On-Call Schedule to distribute incident response responsibility across teams. Go to People → On-Call Schedules → click +New On-Call Schedule.
Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.
4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
Add a team, select a user responsible for resolution when a service is triggered, and set up notification settings. Click Save.
Learn more about Escalation Policies
4.4. Set up Services and Integrations to create incidents in PagerDuty. Go to Services → Service Directory → +New Service to add a service such as an application, component, or team.
Manage the Service settings: add one of the available integrations, select the escalation policy created before, and set up incident behavior. Click Add Service.
Learn more about Services & Integrations
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5. Test the PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click +New Incident.
Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.
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