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The integration allows Cloudaware to create and update incidents in PagerDuty using outbound webhooks functionality, map PagerDuty incidents to specific Cloudaware CMDB assets and enrich PagerDuty incidents with CMDB data. |
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Set up the integration in Cloudaware
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Log in to Cloudaware account → Admin.
Find PagerDuty Notification in Other Integrations. Click +Add.
Fill out the form:
WHEREName - PagerDuty Notification integration name in Cloudaware
API Key - API Key generated in PagerDuty account
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If you have PagerDuty Accounts integration enabledPagerDuty account is added to Cloudaware, copy the API Key used for this integration (check step 2 of PagerDuty Accounts Integration guide). |
Integration Key - Integration key can be found in details of the Service you would like to monitor (in PagerDuty select Service Directory → Service in question → the tab 'Integrations').
Incident Key Field* is used as a dedup_key. The values of this fieldmust be unique for each PagerDuty incident created. This field will be used by PagerDuty for searching an incident when it is being updated or edited. If Incident Key Field is not specified, CA10__caUuid__c will be used by default to act as the incident identifier. However, the exact value for this field needs to be specified for every Cloudaware object that incidents are created for: go back to the main menu in your Cloudaware account → Setup → type Objects → select the object → locate the field 'CloudAware UUID' in the list and copy its API Name.
Resolve Time Field* will be used to trigger the button 'Resolve' on an incident in PagerDuty (e.g. CA10__closeDate__c: if this field is not blank, the incident will be resolved). If Resolve Time Field is not specified, incidents won't be resolved and closed automatically in PagerDuty.
Fields List* requires a list of fields that will be transmitted into a description of the incident in PagerDuty:
Use the line break sign \n after each field API Name to list the fields in an incident description in a certain order:
| Use - sign before a field API Name to exclude the field from being listed in an incident description:
where - Id will exclude Record ID field |
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Check the integration details. Copy Endpoint URL (https://inbound-dot-cloudaware-vm.appspot.com/inbound-message/pager-duty/{key}) for further configuration.
*Type API names of fields in Incident Key Field, Resolve Time Field and Fields List exactly as they are on the object (e.g. CA10__caUuid__c, CA10__disappearanceTime__c, etc). To locate API names of fields on a specific object, in Cloudaware go to Setup in the main menu → 'Objects' under in the section 'Create' → select the object in question → the section 'Custom Fields & Relationships' → locate the field's API name.
Click Save.
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Set up a workflow rule in Cloudaware
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