| Info |
|---|
This guide explains how to configure a PagerDuty account. Skip it if you have your PagerDuty account set up for further configuration with Cloudaware. |
| Table of Contents | ||
|---|---|---|
|
Prerequisites
You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are used for configuring PagerDuty Accounts and/or PagerDuty Notificationintegrations in Cloudaware. To start PagerDuty account configuration from scratch, follow the steps below:
Setup in PagerDuty
1. Log in to your PagerDuty account. Click User icon → My Profile. Configure your User Profile adding Contact Information, Notification Rules, User Settings:
...
2. Invite your team members. Go to People → Users → Add Users.
...
Each user will need to set up their Profile settings.
...
Give a description to the key → Create Key. Copy the key to a safe place and click Close.
You can use one API key for both types of PagerDuty integration in Cloudaware.
4. Configure the Incident Notification Pipeline:
4.1. Create a Team to add users, define their team roles and customize the UI for specific users in your PagerDuty account (optional). Go to People → Teams → +New Team.
...
4.2. Create On-Call Scheduleto distribute incident response responsibility across your teams. Go to People → On-Call Schedules → click +New On-Call Schedule.
...
Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.
...
4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
...
Add a team, specify a user who will be assigned responsibility for resolution when a service is triggered and set up notification settings. Click Save.
...
Learn more about Escalation Policies
4.4. Set up Services and Integrationsto be monitored in PagerDuty. Go to Services → Service Directory→ +New Service to add a service (an application, component, or team) you wish to open incidents against.
...
Manage the Service settings: add one of the available integrations, select the escalation policy you created before and set up incident behavior. Click Add Service.
...
Learn more about Services & Integrations
5. Test your PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click+New Incident.
...
Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.