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JAVA Agent

  1. Check if /opt/cloudaware/newrelic folder exists;

  2. Make sure to exercise your web application for about five minutes to generate sufficient data.

  3. Generate debug logs: https://docs.newrelic.com/docs/agents/java-agent/troubleshooting/generate-debug-logs-troubleshooting-java/ and share with Cloudaware Team.

.NET Agent

  1. Check if .Net APM agent is installed successfully on the instance in question;

  2. Remember to restart IIS (at the command prompt, type: iisreset /noforce);

  3. Make sure to exercise your web application for about five minutes to generate sufficient data.

  4. Generate debug logs:https://docs.newrelic.com/docs/agents/net-agent/troubleshooting/generate-logs-troubleshooting-net/ and share with Cloudaware Team.

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