| Note |
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You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are used for configuring PagerDuty Accounts and/or PagerDuty Notificationintegrations in Cloudaware. Skip this section if you have your PagerDuty account set up for further configuration with Cloudaware. |
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Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.
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4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
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Add a team, specify a user who will be assigned responsibility for resolution when a service is triggered and set up notification settings. Click Save.
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Learn more about Escalation Policies
4.4. Set up Services and Integrationsto be monitored in PagerDuty. Go to Services → Service Directory→ +New Service to add a service (an application, component, or team) you wish to open incidents against.
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Manage the Service settings: add one of the available integrations, select the escalation policy you created before and set up incident behavior. Click Add Service.
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Learn more about Services & Integrations
5. Test your PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click+New Incident.
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Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.