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You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are used for configuring PagerDuty Accounts and/or PagerDuty Notification integrations in Cloudaware. Skip this section if you have your PagerDuty account set up for further configuration with Cloudaware.

logo rgb_sign dark (3).png To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.

To start PagerDuty account configuration from scratch, follow the steps below:

1. Log in to your PagerDuty account. Click User icon → My Profile. Configure your User Profile adding Contact Information, Notification Rules, User Settings:

2. Invite your team members. Go to PeopleUsersAdd Users.

Each user will need to set up their Profile settings. 

3. Generate an API key. Go to Configuration (upper right corner) → API Access → click +Create New API Key.

Give a description to the key → Create Key. Copy the key to a safe place and click Close.

You can use one API key for both types of PagerDuty integration in Cloudaware.

4. Configure the Incident Notification Pipeline:

4.1. Create a Team to add users, define their team roles and customize the UI for specific users in your PagerDuty account (optional). Go to PeopleTeams+New Team.

Learn more about Teams

4.2. Create On-Call Schedule to distribute incident response responsibility across your teams. Go to PeopleOn-Call Schedules → click +New On-Call Schedule.

Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.

Learn more about Schedules

4.3. Create an Escalation Policy. Go to PeopleEscalation Policies → click +New Escalation Policy.

Add a team, specify a user who will be assigned responsibility for resolution when a service is triggered and set up notification settings. Click Save.

Learn more about Escalation Policies

4.4. Set up Services and Integrations to be monitored in PagerDuty. Go to ServicesService Directory +New Service to add a service (an application, component, or team) you wish to open incidents against.

Manage the Service settings: add one of the available integrations, select the escalation policy you created before and set up incident behavior. Click Add Service.

Learn more about Services & Integrations

5. Test your PagerDuty configuration by creating a test incident. Go to IncidentsAll Incidents → click +New Incident.

Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.

Learn more about Incidents

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