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The integration allows you Cloudaware to track discover and display PagerDuty Incidentsincidents, along with overviewing such objects as users, teams, servicesPagerDuty Users, PagerDuty Teams, PagerDuty Services, etc. in Cloudaware CMDB. The object PagerDuty Incident in Cloudaware has lookups to AWS Account, AWS Region, AWS EC2 Instance, Azure Virtual Machine, Google GCE Instance.

PagerDuty Account - CA_logo_black.pngImage Added To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.

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Integration Setup

1.

Table of Contents

Add PagerDuty account

  1. Log in to

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  1. Cloudaware account

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  1. Admin.

    PagerDuty Account - admin.pngImage Added

  2. Find PagerDuty in the list of cloud integrations. Click +Add.

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2. Insert the integration details. Click Save.

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To get API Key for this integration, you must be an Admin or Account Owner within PagerDuty. Check p.3 of Basic PagerDuty Configuration.

  1. PagerDuty Account - admin - add PagerDuty integration.pngImage Added

  2. Fill out the form:

    PagerDuty Account - PagerDuty integration details.pngImage Added

    WHERE
    Name - enter a meaningful name for PagerDuty Account integration in Cloudaware
    API Key - the API Key generated in PagerDuty (check step 3 of the guideBasic PagerDuty Configuration → Setup in PagerDuty)
    Period - select the time period for which PagerDuty incidents will be imported into Cloudaware (note that the maximum number of resolved incidents imported is 10,000)

    Click Save.

  3. The green light in 'Status' means that

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  1. PagerDuty account has been added successfully. If there is a red light, please contact support@cloudaware.com.

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  1. PagerDuty Account - integration status.pngImage Added

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  1. To view PagerDuty-related data, go to

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Cloudaware parses PagerDuty incidents allowing you to gain visibility of events. Sample PagerDuty Incident in Cloudaware:

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  1. Cloudaware CMDB Navigator. Select PAGERDUTY in the menu on the left:

    PagerDuty Account - PagerDuty objects in CMDB.pngImage Added

List of PagerDuty objects 

Cloudaware supports the following PagerDuty objects:

PagerDuty Account
PagerDuty Incident
PagerDuty Incident Assignment User Link
PagerDuty Incident Team Link
PagerDuty Service
PagerDuty Service Integration
PagerDuty Service Team Link
PagerDuty Team
PagerDuty User
PagerDuty User Contact Method
PagerDuty User Notification Rule
PagerDuty User Team Link