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This guide explains how to configure a PagerDuty account. Skip it if your PagerDuty account set up for further configuration with Cloudaware. |
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Prerequisites
You must be an Admin or Account Owner within PagerDuty to access API Key and Integration Key that are
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required for configuring PagerDuty
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Account and/or PagerDuty Notificationintegrations in Cloudaware. To start PagerDuty account configuration from scratch, follow the steps below:
Setup in PagerDuty
1. Log in to your PagerDuty account. Click the User icon → My Profile. Configure your the User Profile by adding Contact Information, Notification Rules, and User Settings:
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2. Invite your the team members. Go to People → Users → Add Users.
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Each user will need to set up their Profile settings.
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3. Generate an API key. Go to Configuration (upper right corner) → API Access → click +Create New API Key.
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Give a description to of the key → Create Key. Copy the key to a safe place and click Close.
One API key can be used for both types of PagerDuty integration in Cloudaware.
4. Configure the Incident Notification Pipeline:
4.1. Create a Team to add users, define their team roles, and customize the UI for specific users in your PagerDuty account (optional). Go to People → Teams → +New Team.
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4.2. Create On-Call Scheduleto distribute incident response responsibility across your teams. Go to People → On-Call Schedules → click +New On-Call Schedule.
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Select a responsible team, add users, set up a rotation and a start time for the schedule. Click Create Schedule.
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4.3. Create an Escalation Policy. Go to People → Escalation Policies → click +New Escalation Policy.
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Add a team, specify select a user who will be assigned responsibility responsible for resolution when a service is triggered, and set up notification settings. Click Save.
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Learn more about Escalation Policies
4.4. Set up Services and Integrations to be monitored create incidents in PagerDuty. Go to Services → Service Directory → +New Service to add a service (such as an application, component, or team) you wish to open incidents against.
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Manage the Service settings: add one of the available integrations, select the escalation policy you created before, and set up incident behavior. Click Add Service.
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Learn more about Services & Integrations
5. Test your the PagerDuty configuration by creating a test incident. Go to Incidents → All Incidents → click+New Incident.
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Give a name to the incident and select the appropriate escalation policy → Create Incident. Resolve your test incident.